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O*NET detailed work activityCorrespond with customers to answer questions or resolve complaints
AI-assistAnswer questions
16 jobs19 tasks
Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.
Part of Respond to customer problems or inquiries, under the O*NET work activity group Performing for or Working Directly with the Public. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 19 AI-assist, 0 stays human).
Tasks built on this activity
- Consult with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions.
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
- Answer questions and provide future tax planning to clients.
- Communicate with readers, viewers, advertisers, or the general public via mail, email, or telephone.
- Educate customers on energy efficiency or answer questions on topics such as the costs of running household appliances or the selection of energy-efficient appliances.
- Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
- Answer clients' questions about the purposes and details of financial plans and strategies.
- Confer with clients to develop strategies for their careers, and to explain actions taken on their behalf.
- Answer questions from taxpayers and assist them in completing tax forms.
- Handle customer complaints and take appropriate action to resolve them.
- Disclose merchant information and terms and policies of transactions in online or offline materials.
- Consult with customers to resolve complaints or verify financial or credit transactions.
- Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
- Consult with customers to resolve complaints and verify financial and credit transactions.
- Prepare responses to customer requests for information, such as product data, written regulatory affairs statements, surveys, or questionnaires.
- Respond to questions and inquiries, such as those concerning service charges and capacity fees, or refer them to supervisors.