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O*NET detailed work activity

Supervise sales or support personnel

Leading people runs on trust, presence and reading the situation: motivating, correcting, backing people up and taking responsibility. AI can't do that for you.

Part of Supervise personnel activities, under the O*NET work activity group Guiding, Directing, and Motivating Subordinates. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 2 AI-assist, 5 stays human).

Tasks built on this activity

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.Stays human First-Line Supervisors of Retail Sales Workers
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.Stays human First-Line Supervisors of Non-Retail Sales Workers
• Supervise support staff and ensure proper execution of contracts.Stays human Securities, Commodities, and Financial Services Sales Agents
• Supervise others and provide on-the-job training.Stays human Cashiers
• Supervise agents who handle real estate transactions.Stays human Real Estate Brokers

Tasks where it is part of the work

• Monitor sales staff performance to ensure that goals are met.AI-assist First-Line Supervisors of Non-Retail Sales Workers
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.AI-assist First-Line Supervisors of Retail Sales Workers