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O*NET detailed work activityResolve customer complaints or problems
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21 jobs25 tasks
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Part of Respond to customer problems or inquiries, under the O*NET work activity group Performing for or Working Directly with the Public. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 24 AI-assist, 1 stays human).
Tasks built on this activity
- Respond to and resolve patrons' complaints.
- Respond to customer inquiries or complaints.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Resolve customer complaints regarding problems, such as payout errors.
- Resolve customer complaints regarding worker performance or services rendered.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Resolve customer complaints.
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Resolve customer complaints regarding sales and service.
- Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations.
- Refer guest problems or complaints to supervisors.
- Resolve complex, severe exposure claims, using high service oriented file handling.
- Resolve any problems with itineraries, service, or accommodations.
- Resolve customer complaints regarding worker performance or services rendered.
- Apply customer feedback to service improvement efforts.
- Resolve customer complaints regarding worker performance or services rendered.
- Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
- Resolve customer complaints regarding worker performance or services rendered.
- Apply customer feedback to service improvement efforts.
- Apply customer feedback to service improvement efforts.
- Read and review concerns of constituents or the general public and determine if governmental action is necessary.
- Respond to problems related to ratepayers, water users, power users, government agencies, educational institutions, or other private or public power resource interests.