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O*NET detailed work activityCollaborate with others to resolve information technology issues
AI-assistCoordinate & message
15 jobs23 tasks
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Part of Coordinate with others to resolve problems, under the O*NET work activity group Coordinating the Work and Activities of Others. Individual tasks below can carry a different label when their own wording calls for it (3 AI-ready, 20 AI-assist, 0 stays human).
Tasks built on this activity
- Confer with project personnel to identify and resolve problems.
- Confer with project personnel to identify and resolve problems.
- Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
- Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.
- Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.
- Collaborate with development teams to discuss, analyze, or resolve usability issues.
- Confer with network users about solutions to existing system problems.
- Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
- Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.
- Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Consult with and assist computer operators or system analysts to define and resolve problems in running computer programs.
- Meet with managers, vendors, and others to solicit cooperation and resolve problems.
- Confer with data processing or project managers to obtain information on limitations or capabilities for data processing projects.
- Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.
- Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
Tasks where it is part of the work
- Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
- Communicate with network personnel or Web site hosting agencies to address hardware or software issues affecting Web sites.
- Confer with users to analyze, configure, or troubleshoot applications.
- Communicate with network personnel or Web site hosting agencies to address hardware or software issues affecting Web sites.
- Monitor security system performance logs to identify problems and notify security specialists when problems occur.