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O*NET detailed work activityTroubleshoot issues with computer applications or systems
AI-readyTroubleshoot
13 jobs13 tasks
Describe the symptoms and error messages and AI walks you through likely causes and step-by-step fixes, most likely first.
Part of Resolve computer problems, under the O*NET work activity group Working with Computers. Individual tasks below can carry a different label when their own wording calls for it (10 AI-ready, 3 AI-assist, 0 stays human).
Tasks built on this activity
- Troubleshoot program and system malfunctions to restore normal functioning.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Troubleshoot security and network problems.
- Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
- Provide or coordinate troubleshooting support for data warehouses.
- Confer with users to analyze, configure, or troubleshoot applications.
- Perform routine system administrative functions, such as troubleshooting, back-ups, or upgrades.
- Plan, install, repair, or troubleshoot telehealth technology applications or systems in homes.
Tasks where it is part of the work
- Identify, analyze, and document problems with program function, output, online screen, or content.
- Observe the current system in operation, and gather and analyze information about each of the component problems, using a variety of sources.
- Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.
- Troubleshoot network or connectivity problems for users or user groups.
- Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.