Home › Work activities › Provide technical support for computer network issues
O*NET detailed work activityProvide technical support for computer network issues
AI-assistExplain it clearly
6 jobs7 tasks
Use AI to prepare: simpler wording, analogies, likely questions and a one-page handout. The conversation itself is yours.
Part of Advise others on the design or use of technologies, under the O*NET work activity group Providing Consultation and Advice to Others. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 7 AI-assist, 0 stays human).
Tasks built on this activity
- Provide telephone support related to networking or connectivity issues.
- Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
- Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
- Communicate with network personnel or Web site hosting agencies to address hardware or software issues affecting Web sites.
- Communicate with network personnel or Web site hosting agencies to address hardware or software issues affecting Web sites.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.