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O*NET detailed work activityProvide information to the general public
AI-assistAnswer questions
10 jobs11 tasks
Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.
Part of Provide information or assistance to the public, under the O*NET work activity group Communicating with People Outside the Organization. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 11 AI-assist, 0 stays human).
Tasks built on this activity
- Provide transcripts of proceedings upon request of judges, lawyers, or the public.
- Respond to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.
- Provide directions and respond to passenger inquiries.
- Answer routine telephone or in-person reference inquiries, referring patrons to librarians for further assistance, when necessary.
- Direct passengers to areas where they can pick up their baggage after screening is complete.
- Provide information from the institution's holdings to other curators and to the public.
- Provide information to the public by leading workshops and training programs and by developing educational materials.
- Provide traffic information, such as road conditions, to the public.
- Answer questions from the public and media.
- Inform drivers of detour routes through construction sites.