Home › Work activities › Provide customers with general information or assistance
O*NET detailed work activityProvide customers with general information or assistance
AI-assistAnswer questions
10 jobs13 tasks
Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.
Part of Provide information to guests, clients, or customers, under the O*NET work activity group Communicating with People Outside the Organization. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 11 AI-assist, 2 stays human).
Tasks built on this activity
- Locate items requested by customers.
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
- Answer telephone calls and respond to inquiries or transfer calls.
- Help customers find the location of products.
- Provide customers with information about the uses, effects, or interactions of drugs.
- Direct patrons to coatrooms and waiting areas, such as lounges.
- Provide guests with information about local areas, including directions.
- Administer religious rites or ordinances.
- Offer customers carry-out service at the completion of transactions.
- Provide direct assistance to farmers by performing activities such as purchasing or selling products and supplies, supervising properties, and collecting soil and herbage samples for testing.