Home › Work activities › Provide customer service to clients or users
O*NET detailed work activityProvide customer service to clients or users
AI-assistAnswer questions
9 jobs11 tasks
Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.
Part of Provide information to guests, clients, or customers, under the O*NET work activity group Communicating with People Outside the Organization. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 8 AI-assist, 3 stays human).
Tasks built on this activity
- Respond to user email inquiries, or set up automated systems to send responses.
- Respond to user email inquiries, or set up automated systems to send responses.
- Investigate customer problems referred by technical support.
- Select substitute titles when requested materials are unavailable, following criteria such as age, education, and interests.
- Implement online customer service processes to ensure positive and consistent user experiences.
- Resolve product availability problems in collaboration with customer service staff.
- Explain changes in contract provisions to customers.