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O*NET detailed work activityExplain technical product or service information to customers
AI-assistExplain it clearly
17 jobs24 tasks
Use AI to prepare: simpler wording, analogies, likely questions and a one-page handout. The conversation itself is yours.
Part of Explain technical details of products or services, under the O*NET work activity group Interpreting the Meaning of Information for Others. Individual tasks below can carry a different label when their own wording calls for it (1 AI-ready, 21 AI-assist, 2 stays human).
Tasks built on this activity
- Explain products or services and prices, and answer questions from customers.
- Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Provide customers with information, such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates.
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Assist customers by providing information and resolving their complaints.
- Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.
- Provide technical information about solar power, solar systems, equipment, and services to potential customers or dealers.
- Provide information about rental items, such as availability, operation, or description.
- Help customers select bicycles that fit their body sizes and intended bicycle uses.
- Contact prospective customers to present information and explain available services.
- Emphasize product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Demonstrate equipment to customers, and explain functioning of equipment.
- Display commercial, industrial, agricultural, and residential properties to clients and explain their features.
- Present information to customers about the energy efficiency or environmental impact of scientific or technical products.
Tasks where it is part of the work
- Answer customers' questions, and provide information on procedures or policies.
- Explain products or services and prices and demonstrate use of products.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Inform customers of available options for advertisement artwork, and provide samples.
- Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
- Prepare and deliver technical presentations that explain products or services to customers and prospective customers.