Home › Work activities › Discuss goods or services information with customers or patrons
O*NET detailed work activityDiscuss goods or services information with customers or patrons
AI-assistExplain it clearly
10 jobs10 tasks
Use AI to prepare: simpler wording, analogies, likely questions and a one-page handout. The conversation itself is yours.
Part of Explain technical details of products or services, under the O*NET work activity group Interpreting the Meaning of Information for Others. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 10 AI-assist, 0 stays human).
Tasks built on this activity
- Question callers to determine their locations and the nature of their problems to determine type of response needed.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
- Confer with customers to determine their service requirements and travel preferences.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Recommend merchandise or services that will meet customers' needs.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Communicate with customers and vendors to exchange information regarding products, materials, and services.