Home › Work activities › Answer customer questions about goods or services
O*NET detailed work activityAnswer customer questions about goods or services
AI-assistAnswer questions
14 jobs15 tasks
Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.
Part of Respond to customer problems or inquiries, under the O*NET work activity group Performing for or Working Directly with the Public. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 15 AI-assist, 0 stays human).
Tasks built on this activity
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Answer questions regarding the store and its merchandise.
- Answer telephones to provide information and receive orders.
- Answer customers' questions, and provide information on procedures or policies.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Answer questions about product features and benefits.
- Answer customers' questions about services, prices, availability, or credit terms.
- Answer customers' questions about products, prices, availability, or credit terms.
- Respond to questions from the public.
- Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
- Answer simple questions about clients' businesses, using reference files.